How do I make a booking?
Book Direct & Save with Beach Retreats, our online bookings are simple to book via credit card or direct debit to secure your preferred property and holiday dates. If you have a special request contact us on 0418 262 454 and our team will be able to assist with your enquiry.
What time can I check into accommodation?
Check in time is from 2pm.
Request for an early check in is subject to availability on the day of your arrival and will be confirmed 48 hours prior to your arrival and additional charges may apply.
What time is Check Out?
Check out is strictly 10.00am. Often we have guests arriving at your accommodation on the day of your departure and require the time to clean and prepare for the next arrival. Please contact us should you require a late departure and we will accommodate if we have no arrivals on the same day.
Where do I collect keys from?
We either provide a meet and greet service at the property or provide you with lock box/keypad details. We will provide you with these access details in the preceding days to your arrival.
Weekdays 9:00am - 5:30pm
Weekends CLOSED but available on mobile for emergencies or prior arrangement.
When I book my accommodation do I have to pay a deposit?
Yes, a minimum deposit of 50% of the tariff inclusive of the booking fee is required as a deposit to confirm the booking (by doing so you accept all terms and conditions). Final payment is required 30 days prior to arrival or 60 days for peak period bookings.
What do I need to bring?
Linen is provided at all of our properties. We start you off with some kitchen and bathroom provisions/essentials, however you may need to stock up during your stay.
What if something breaks during my stay?
Accidents happen and we appreciate it if you let us know if any property is damaged/stained during your stay. Usually we will obtain a quote to replace/repair the damage and then organise to have paid from your credit card. If something was damaged on your arrival, please let us know immediately and we will endeavour to have it fixed as soon as possible.
What if I lock myself out of the property?
Locking myself out of the property or losing keys. It is your responsibility to pay call out costs and payment for replacement of keys these charges will be charged to you directly at the time of the call out.
Do we have to clean the property prior to our departure?
As stated in our terms and conditions, you need to leave the property in a clean and tidy state upon departure. This includes washing and putting away dishes you have used (please only put away clean items) and taking out your rubbish, cleaning the BBQ and returning any furniture that may have been moved. Please bring in any outdoor cushions or soft furnishings and sun umbrellas are secured.
What if the property is not left clean after our departure?
Once the cleaner enters the property, depending on how bad the property has been left, there may be extra cleaning / rubbish removal fees, or BBQ cleaning charges deducted from your credit card. Fees start at $50.00 and our office will call you and discuss the excess fees if applicable.
What if the property is not clean when we arrive?
We endeavour to ensure each property is clean prior to your arrival, however should you arrive and something is not right please contact us immediately so we can rectify for you.
What if we leave something behind?
Please contact the office as soon as possible and we will endeavour to locate the item and have it returned to you. It is the guest’s responsibility to organise postage or a courier to receive their belongings back at their own cost. We also charge a $25 recovery fee. If a cleaner notifies us of lost property, we will contact you.
In the event of an essential service emergency who do I call?
Hot Water Repairs - Please call our office and we will assist you
Plumbing - Callaway Plumbing - Please call us first so we can check if there is a local outage
Electrical - Please call us first so we can see if it is a local outage or other issue - Terrigal Electrical