ECSS (Enterprises) Pty Ltd, trading as Beach Retreats Central Coast, is a full service holiday accommodation agency specialising in close to beach holiday rentals on the Central Coast of NSW, Australia. Owned and operated by Anna McCall, a licenced real estate agent, we have extensive holiday property management experience and are excited by the new marketing opportunities for this unique style of accommodation.
Anna has worked in the holiday house industry in Australia for decades. Starting off as a housekeeper of holiday rentals at age 12 in the beachside village of Killcare, Anna then worked as a property manager for over 5 years in nearby Terrigal, actively managing and promoting a portfolio of 120+ properties. During this time Anna received the Raine & Horne Chairman’s award and the REINSW excellence award for short term and holiday accommodation. Anna has also managed her own holiday property and in essence has lived and breathed holiday rentals all her life. Passionate about holiday rentals and the dynamic nature of this industry, the one constant she keeps central to her business is quality, clean properties in great locations.
Amazing Reasons to list with Beach Retreats
Property Management is our priority
Beach Retreats will assign a local Holiday Manager to look your investment to ensure the property is clean and presented to a high standard prior to your guests arrival with our housekeeping and maintenance services. We work with you to maximise your booking potential with attractive yearly rental returns.
Experienced Holiday Rentals Specialists
We are an experienced team in Property Management, Real Estate, Hospitality, Tourism and Guest Experiences. Our focus in the Short Term Holiday rental industry is our commitment to your property asset, booking opportunities and long term partnerships with Owners and Guests.
Guest Reassurance
Travellers need confidence that they are booking through a professional holiday management agency and Beach Retreats reassures guests they will be looked after prior to their arrival, during their stay and after departure. With so many options to choose from when planning a holiday, booking through Beach Retreats gives confidence they can get in touch with us immediately, 24 hours a day, 7 days a week.
Asset Protection
Your holiday property is an important asset and as your managing agent, we will protect your property with our policy standards. These include cleanliness, visual presentation and general upkeep internally and externally. Our commitment is superior and goes beyond the average holiday managing agent.
Exceptional Cleaning Standards
Our housekeeping team are an important part of our team to create a positive guest experience with lasting impressions. Our Housekeeping team are hired with our true values and with our personalised housekeeping checklists per property, we ensure the unique qualities of each home are presented to a high standard every time.
Modern Mobile Technology Investment
Our Holiday management technology is Australian Made and designed for Short Term Holiday rentals from trust account compliance to digital strategies and has been designed to enhance the workflow of every guest, holiday owners and housekeeping team booking journey and daily tasks. We investment in technology to enhance the guest and owner experience to deliver memorable stays for all occasions.
Trust Account Compliance
Beach Retreats operate as a Licensed Real Estate Agent. Your money is held safely in a Trust Account until disbursement with end of month processes and monthly statements.
Access to your Owner Portal
Beach Retreats will provide access to your Owner's Portal to view your booking information, secure your own holiday dates, view monthly statements, view property repairs and booking statistics. Our cleaning and maintenance teams have access to online portals to streamline their jobs to ensure your property is presented to a high standard at all times.
Online Marketing
Beach Retreats booking engines are looking after enquiries, bookings, payments, automated guest communication and guests 365 days a year.
We have created a beautifully crafted website showcasing professional listings and high quality marketing presence on behalf of all our property owners.
We work with the leading holiday listing websites like VRBO, Stayz, HomeAway, Airbnb, Expedia, Wotif and Booking.com to capture booking opportunities from all possibilities when travellers are booking on the Central Coast.
Security is important to us
Beach Retreats has a brand new, dedicated and integrated e-commerce website with live pricing and availability directly linked to our trust account. Our website accepts online bookings and payments to increase more direct bookings, which means less costs in booking fees and increased rates to 3rd party distribution channels. All payments are PCI secured with encrypted technology that offers more security to guests when paying online.
Digital Marketing
Beach Retreats works alongside a leading destination and tourism marketing agency with over 20 years International and Australian experience. Our goal is to increase direct booking conversions to increase yield management of your property with optimisation tools, guest retargeting campaigns, search engine optimisation and social media strategies.
Guest Experiences App
Beach Retreats is online 7 days a week to provide support to both you and your guests and we offer 24-hour assistance to guests via our Guest Experiences App.
Live Chat, After Hours emergencies and email support.
Maintenance and Damage online forms are available to guests to inform us if anything needs to be resolved during their stay.
Online Contactless Guest Check In
Our Online Check In is sent automatically to guests 3 days prior to arrival to complete their registration with final payment, Covid declaration, Digital Signature on booking terms, Upload ID, Bond approval and Important Information prior to arrival. Once the guest has checked in access to the property compendium is made available to assist with information during their stay.
More exciting technology will be available throughout the year across our services.
Get in Touch to discuss how we can assist you.
Call our Holiday Property Management team for a free no obligation Market Appraisal on 0418 262 454 or email bookings@beachretreatscentralcoast.com.au
We look forward to supporting your holiday management investment.
